Preventative & Reactive Maintenance
Service Schedules and Breakdown Tickets in One Place
Plan servicing before things break, and handle breakdowns with a ticket the technician sees on a phone.
An unplanned breakdown costs far more than the repair itself, once you add lost output and rushed spares. This module runs planned servicing on a calendar and gives you a proper ticket queue when something does fail.
Technicians pick up work on a phone, tick off the checklist, and photograph the part they replaced. The record stays on the asset, so the next person can see what was done last time.
What You Get
The four things this module handles for you day to day.
Service Calendars
Trigger jobs by date, by running hours, or by a reading from a sensor on the machine.
Scan to Raise a Ticket
Any staff member scans the tag on a faulty machine and a ticket opens with the right priority.
AMC Contracts Tracked
See which visits your maintenance contractor owes you, and which ones they have missed.
Proof the Work Happened
Technicians upload dated photos of replaced parts and the service report before closing a job.
How an Asset Moves Through the System
The same eight steps, whatever the asset is.
Documented APIs
Read and write asset data from your ERP, CRM or in-house tools.
Single Sign-On
Azure AD, Okta, Google Workspace and SAML. Government users can use Parichay.
Access Control
Permissions by site, department, cost centre or asset category.
Audit Logging
Every action recorded with the user and timestamp, and cannot be edited after.
Mobile Apps
Android and iOS apps that keep working with no network and sync later.
Where It Runs
Our cloud, your private cloud, or your own servers on site.
Q.Can outside AMC vendors use the ticket system too?
Yes. Contractors get a limited login that shows only their own jobs. They can update and close tickets without seeing anything else in your register.
Other Modules You Might Add
Asset Registry
Give every asset a unique tag and one record, across every plant, office and site you run.
Asset Lifecycle Management
Follow one asset through all eight stages, with approvals and finance entries handled along the way.
Procurement & Goods Receipt
Goods received today are tagged today, with warranty dates and vendor terms already attached.